Resource Center
All Sectors and SEDP Archive Documents
- A Brand Strategy for Serbia Tourism (725 KB) SEDP: Tourism
Strategy for branding Serbia in order to build a more positive image of the country, leading with its most famous destination, Belgrade. Recommendations for a unified approach to promoting Belgrade and Serbia even though the tactical campaigns will be different. Purpose: For government officials and tourism stakeholders to understand the importance of branding the country.
- Advertising, Sales Promotion, and Public Relations (8.38 MB) SEDP: Food
Presentation by Heinz Zenk on marketing and branding
- Apparel Manufacturers in Serbia (403.13 KB) SEDP: Apparel
Directory of Apparel Manufacturers in Serbia
- Belgrade - City of the Future (1.05 MB) SEDP: Communications
Promotional brochure to mark Belgrade's City of the Future for South Europe 2006 title awarded by Financial Times
- Belgrade Hotel Investment Survey (4.51 MB) SEDP: Tourism
As Belgrade reclaims its position as the cultural and business hub of Southeast Europe, the city offers opportunities to early stage investors in the hospitality industry. Purpose: to show opportunities for interested investors
- Biofach 2006 Serbia company directory (1.41 MB) SEDP: Communications
Directory of Serbian companies at 2006 Biofach trade show.
- Biofach 2007 Serbia company directory (455.47 KB) SEDP: Communications
Directory of Serbian companies at 2007 Biofach trade show.
- Biomasa.pdf (2.2 MB) Sector: Renewable Energy
(Published in Biomass publication in cooperation with daily newspaper DANAS)
- Blackberry guide - Serbian (1.89 MB) SEDP: Food
Fresh blackberry guide - outlining blackberry varieties, planting, growing, harvesting and post-harvesting practices for fresh fruit market
- Blueberry Production Guide for Fresh Markets - Serbian (389.37 KB) SEDP: Food
Fresh blueberry guide - outlining blueberry varieties, planting, growing, harvesting and post-harvesting practices for fresh fruit market
- Brochure_Internship_Models_2010.pdf (6.38 MB) Sector: Workforce Development
(Published in Workforce Development)
- CBS Plan Release March 23 2005 (2) (552.5 KB) SEDP: Tourism
A presentation on the proposed Serbia Convention Bureau Establishment Process - March 2005
- CBS Proposed Budget 3 (134.5 KB) SEDP: Tourism
The proposed budget for the Serbia Convention Bureau assuming EURO 500,000 in year one - March 2005.
- CMMI Curriculum (6.59 MB) SEDP: ICT
Developed as university course teaching modules by five professors from two Serbian Universities, these presentation slides matches the official course from Software Engineering Institute (SEI) Carnegie Mellon University (CMU) "Introduction to Capability Maturity Model Integration (CMMI)".
- Clothing and textile industry in Serbia 2007 (6.93 MB) SEDP: Communications
Directory with 200 apparel companies in Serbia
- Conclusion for Fruit and Juice Buyers Intervention (9.27 MB) SEDP: Food
Presentation by Remer Lane in English on SEDP Fruit and Juice Buyers Intervention
- Customer Service (139 KB) SEDP: Tourism
Explanation of customer service - customer needs and satisfaction. Tips for improving customer service and training the customer care staff. Emphasizing key revenue opportunities. Purpose: For managers to train employees on how to provide exceptional customer service, and for managers to focus on customer service as a priority in their strategy development.
- Customer Service Programme (290 KB) SEDP: Tourism
Smart techniques for better communication with customers and the vital role of all personnel in customer contacts. Purpose: for management to train the employees how to provide exceptional customer service and focus on customer service as a priority in their strategy development.
- Day 1: Association Meetings and how they differ (1.19 MB) SEDP: Tourism
Different types of associations, and how their meetings differ.
- Day 1: Convention & Exhibition Industry Overview (717 KB) SEDP: Tourism
A review of how the convention and exhibition industry is structured and how it operates.
- Day 1: Corporate and Incentive Overview (752 KB) SEDP: Tourism
An overview of the corporate meetings and incentive markets, what they are and how they operate.
- Day 1: Corporate communications processes (1.93 MB) SEDP: Tourism
How meetings, incentives, conventions and exhibitions relate to corporate communications processes.
- Day 1: Meetings & Events - Who Pays? (630.5 KB) SEDP: Tourism
The financing of various types of meetings, sources of revenues and expenses.
- Day 1: Meetings vs Tourism (713 KB) SEDP: Tourism
A discussion of the key differences between the meetings industry and the tourism industry in terms of market approaches and distribution channels.
- Day 1: Research and Prospecting (611 KB) SEDP: Tourism
How to find new leads and develop market intelligence when seeking to gain meetings business.
- Day 1: SWOT analysis (218 KB) SEDP: Tourism
Strengths, Weaknesses, Opportunites and Threats for Serbia as a convention destination.
- Day 1: Serbia from the Buyer's Perspective - Grimmer (624 KB) SEDP: Tourism
How do meeting planners view Serbia?
- Day 1: Serbian Curriculum Development (529 KB) SEDP: Tourism
Information on key university events management programs, texts and curriculums.
- Day 1: The CMP certification program (218 KB) SEDP: Tourism
Overview of the Certified Meeting Professional (CMP) certification requirements.
- Day 1: The Destination Defined (795 KB) SEDP: Tourism
What does it take for a destination to be successful?
- Day 2: Branding Serbia (785.5 KB) SEDP: Tourism
Discussion of product branding issues and how they relate to Serbia as a convention destination.
- Day 2: Destination Selection (520.5 KB) SEDP: Tourism
How meeting planners go about the process of destination selection and what issues they most care about.
- Day 2: Event Planning & Management (1.24 MB) SEDP: Tourism
Different types of events, and how they are structured and managed.
- Day 2: Future Trends: What the Association Experts Say (539 KB) SEDP: Tourism
Future trends in the convention market
- Day 2: Growth of competition (727 KB) SEDP: Tourism
A discussion of the changing competitive environment in the meetings industry.
- Day 2: Marketing Tools (691 KB) SEDP: Tourism
An inventory of the various marketing tools used by meeting destination promoters.
- Day 2: Meetings Anatomy (622 KB) SEDP: Tourism
A presentation that outlines the differences between how various types of meetings are structured and how they operate.
- Day 2: Negotiation Techniques (659.5 KB) SEDP: Tourism
A review of negotiation techniques designed to help you be more successful in the meetings industry.
- Day 2: Value of the Convention Industry (1008.5 KB) SEDP: Tourism
A description of the various social, cultural and economic benefits of hosting conventions.
- Day 2: What makes buyers tick? (308 KB) SEDP: Tourism
How convention, meetings, incentive and exhibitions planners think.
- Day 3: Co-opetition (1.01 MB) SEDP: Tourism
Presentation about destination suppliers first working together to get business and then competing later.
- Day 3: Developing Serbia's Service Delivery (974 KB) SEDP: Tourism
How to improve Serbia's service delivery to the meetings industry.
- Day 3: How Hotels Approach Meetings (427.5 KB) SEDP: Tourism
Understanding how hotels operate and how they manage their involvement with meetings clients.
- Day 3: Ingredients of Success (530.5 KB) SEDP: Tourism
The most important success factors for a meetings destination.
- Day 3: Key Service Providers (653.5 KB) SEDP: Tourism
An outline of all the various local service providers to international congresses.
- Day 3: Serbian Bureaus Strategic Plans (231 KB) SEDP: Tourism
Strategic plans for the Serbian and Belgrade convention bureaus.
- Day 3: Staying Competitive in Europe and the World (474.5 KB) SEDP: Tourism
A review of the growth of competition in terms of facilities and destination development and what it takes to stay competitive.
- Day 3: Winning Destinations (1.12 MB) SEDP: Tourism
A review of some of the leading destinations and why they are successful.
- Day 3: Working with CVBs (700.5 KB) SEDP: Tourism
Understanding what CVBs do, how they operate and how to derive value from relationships with them.
- Day 3: Working with Convention Centers (575 KB) SEDP: Tourism
A guide to understanding how convention centers operate and how to negotiate with them.
- Day 3: Working with Hotels & Major Venues (925 KB) SEDP: Tourism
How hotels and major venues operate and how to work with them successfully.
- Day 4: Bidding for Conventions (1.36 MB) SEDP: Tourism
A practical guide for how to bid for conventions.
- Day 4: Competition Analysis (956.5 KB) SEDP: Tourism
How to conduct a meetings destination competition analysis
- Day 4: Market Segmentation (449.5 KB) SEDP: Tourism
Purpose and benefits of marketing segmentation and identification of market segments
- Day 4: Presentation Skills (469.5 KB) SEDP: Tourism
A practical exploration of how to improve your presentation skills.
- Day 5: Electronic Marketing & Internet Applications (269 KB) SEDP: Tourism
A review of the state of the art in internet marketing.
- Day 5: Familiarization Tours & Site Inspections (587.5 KB) SEDP: Tourism
A practical guide to how to manage successful client tours.
- Day 5: Marketing Planning (518 KB) SEDP: Tourism
A practical guide to creating destination marketing plans.
- Day 5: Working a Tradeshow (404.5 KB) SEDP: Tourism
Practical information on how to get the most value out of exhibiting at a tradeshow.
- Day 5: Workshop - Designing the Perfect Familiarization Tour (514 KB) SEDP: Tourism
Designing Familiarization Tours
- Day 6: Industry Professional Development (629.5 KB) SEDP: Tourism
A review of professional development opportunities in the global meetings industry.
- Day 6: Local Product Development (859 KB) SEDP: Tourism
How to go about the process of meetings destination product development.
- Day 6: Management Principles (784.5 KB) SEDP: Tourism
A general discussion of management principles as they relate to the meetings industry.
- Dejan_Stojadinovic-Ekonomist-19maj2010.ppt (1.18 MB) Sector: Renewable Energy
(Published in Investing in Renewable Energy Sources in Serbia )
- Design That Sells - Serbian (23 bytes) SEDP: Food
Presentation by Jeff Spear in Serbian on packaging and design.
- Design and the Bottom Line for Managers (23 bytes) SEDP: Food
Presentation by Jeff Spear in English on packaging and design.
- Design and the Bottom Line for Managers - Serbian (18 bytes) SEDP: Food
Presentation by Jeff Spear in Serbian on packaging and design.
- Design that Sells (23 bytes) SEDP: Food
Presentation by Jeff Spear in English on packaging and design.
- Destination Marketing and Branding (10.98 MB) SEDP: Tourism
Pilot projects for a holistic destination development and promotion in Zlatibor and Vrnjačka Banja. How to plan marketing and branding of the destination. Purpose: Introducing new approach to destination development
- Developing Promotional Materials (521.5 KB) SEDP: Tourism
Series of modules explaining the rules of creating good promotional materials in tourism. Purpose: for industry managers to learn promotion and communication tools for effectively presenting their product to target markets.
- Developing an Offshore Software Development Business, by Eugene Shifrin and John Mennel (1.58 MB) SEDP: ICT
A handbook on developing an offshore software development business
- Economic Growth and Development - Survey Course, by Andrew Vonnegut (9.1 MB) SEDP: Other
The course will give a brief overview of some of the ideas behind economic growth and development. How and why economies grow and nations develop, or don’t.
- European Fresh Fruit Market Report (2.5 MB) SEDP: Food
Survey of market in EU for Serbian fruits and vegetables, including distribution, packaging and product analysis.
- FDA Good Manufacturing Practices (1.02 MB) SEDP: Food
Presentation by Randle Macon on good manufacturing practices in English
- FIDIC.pdf (84.03 KB) Sector: Construction Services and Building Materials
(Published in Establishment of internationally recognized FIDIC association )
- Fancy Food 2006 Serbia company directory (10.47 MB) SEDP: Communications
Directory of Serbian companies at 2006 Fancy Food New York trade show.
- Feasibility_Study_on_Wood_Waste_Utilization_in_Serbia.pdf (1.63 MB) Sector: Renewable Energy
(Published in Renewable Energy)
- Financial planning of berry fruit production – Serbian (4.16 MB) SEDP: Food
Workbook for financial planning of production of berry fruits
- Food Labeling Guide - Serbian (922.5 KB) SEDP: Design
A collection of statements that must be present on food labels according to federal laws in the USA and regulations that are created by the Food and Drug Administration (FDA)
- Fresh produce markets in Western Europe (527 KB) SEDP: Food
Outlining main trends and markets for fresh fruits and vegetables in Western Europe
- Fresh raspberry guide in greenhouses - Serbian (3.25 MB) SEDP: Food
Fresh raspberry guide - outlining raspberry varieties, planting, growing, harversting and post-harvesting practices for fresh fruit market
- Fruit Logistica 2006 Serbia company directory (489.42 KB) SEDP: Communications
Directory of Serbian companies at 2006 Fruit Logistica trade show.
- Fruit Logistica 2007 Serbia company directory (535.42 KB) SEDP: Communications
Directory of Serbian companies at 2007 Fruit Logistica trade show.
- Global ICT (15.55 MB) SEDP: ICT
Global ICT picture - Changes in Emerging Markets and the Needs of Developed Markets
- Greenways Signposting (23 bytes) SEDP: Tourism
Examples of best signposts for hiking, biking, horseback riding trails and how to create them. Purpose: For the local stakeholders to see how signposting should be done
- Gulfood 2006 Serbia company directory (962.73 KB) SEDP: Communications
Directory of Serbian companies at 2006 Gulfood trade show.
- Gulfood 2007 Serbia company directory (822.58 KB) SEDP: Communications
Directory of Serbian companies at 2007 Gulfood trade show.
- How To Get Great (And Affordable) Publicity At Trade Shows - Part I (224 KB) SEDP: Other
Presentation
- How To Get Great (And Affordable) Publicity At Trade Shows - Part II - Serbian (23 bytes) SEDP: Other
Video (Serbian)
- How To Get Great (And Affordable) Publicity At Trade Shows - Part II - Serbian (1.29 MB) SEDP: Other
Presentation (Serbian)
- How to Deliver Exceptional Customer Service (26 KB) SEDP: Tourism
The workshop is designed for management and business owners who will use the learned information to train the employees in their organization how to “Provide Exceptional Customer Service” and focus on customer service as a priority in their strategy development. Purpose: Agenda for a workshop on Customer Service
- How to Deliver Exceptional Customer Service - Serbian (761 KB) SEDP: Tourism
Explanation of Customer Service concept with techniques on how to improve it from hospitality to professional service. Purpose: For managers to train employees on how to provide exceptional customer service
- How to Develop new Greenways and Trails - Agenda (65.5 KB) SEDP: Tourism
Hands-on working session for developing a new Trail/ Greenway that lead citizens, representatives, local authorities and business's to mutual planning and improving the quality of life in their village and community Purpose: Agenda for a two day workshop
- Inventory.pdf (537.1 KB) Sector: Renewable Energy
(Published in Inventory of Existing Credit Facilities )
- Manual for Tourist Office of Serbia (73 KB) SEDP: Tourism
Manual with specific inputs on marketing and promotion channels and tools on the US market. What Tourism Office of Serbia's activities and objectives should be to penetrate the US tourism market. Purpose: Tips for TOS on penetrating the US market efficiently.
- Marketing and Branding (983 KB) SEDP: Tourism
Developing and implementing marketing and branding strategy in tourism industry. How to create brand and marketing/promotional materials? Purpose: or managers in the hospitality industry to better understand branding/marketing principles in the tourism
- Marketing of Frozen Fruits - Serbian (8.9 MB) SEDP: Food
Presentation of Remer Lane in Serbian on Frozen Fruits Marketing activities
- Measuring Convention Impacts (527.5 KB) SEDP: Tourism
Types of measurements for use in managing the success of a meetings destination.
- MoME_presentation_on_recently_adopted_RE_policy.ppt (1010 KB) Sector: Renewable Energy
(Published in Renewable Energy)
- Mobelmarkt_Dec_Jan_2009_ENG.pdf (335.14 KB) Sector: Wood Processing and Furniture
(Published in Wood Processing and Furniture)
- Modern Software Development (23 bytes) SEDP: ICT
Designed for Business Managers, Projects Leaders, and Team Leaders, this course serves as a guide of the current trends in software development that promotes better communication and coordination on global development projects.
- Negotiation Training Materials (4 MB) SEDP: Other
Negotiation Training for Managing the International Business Environment
- Negotiation Training Materials for curriculum development - Serbian - Cyrilic (4.26 MB) SEDP: Other
Negotiation Training materials for professors (Serbian Cyrilic)
- Negotiation Training Materials for curriculum development - Serbian - Latin (4.22 MB) SEDP: Other
Negotiation Training materials for professors (Serbian Latin)
- New EN woodworking and parquet standards - Serbian (23 bytes) SEDP: Other
Publication introducing new woodworking and parquet standards.
- New EN woodworking and parquet standards - Serbian (801.47 KB) SEDP: Communications
Publication introducing new woodworking and parquet standards.
- Online Tourism Toolkit (115 KB) SEDP: Tourism
Tips for developing tourism or any business related to tourism. Sections include: selling Serbia, customer service, marketing, education, business planning. Purpose: For managers in tourism industry to understand all aspects of the industry.
- Operational Overview SCB and BCB (127.5 KB) SEDP: Tourism
A summary of proposed activities for the Serbia and Belgrade convention bureaus - November 2006.
- Package Design - Curriculum Development (108.13 KB) SEDP: Design
Introduces students to key concepts in packaging design and related marketing and branding issues. Illustrated lectures and presentations investigate the value of design in problem solving, understanding product and brand personality, product differentiation, consumer needs and product positioning, corporate identity, its link with packaging design and presentation methods and the importance of materials
- Package Design - Curriculum Development - Serbian (113.14 KB) SEDP: Design
Introduces students to key concepts in packaging design and related marketing and branding issues. Illustrated lectures and presentations investigate the value of design in problem solving, understanding product and brand personality, product differentiation, consumer needs and product positioning, corporate identity, its link with packaging design and presentation methods and the importance of materials
- Packaging - What, Why, When? (12.65 MB) SEDP: Design
A presentation on packaging by Lawrence Zeegen, professor of Communication & Media Arts at the University of Brighton, UK
- Peach production guide - Serbian (1.07 MB) SEDP: Food
Fresh peaches guide - outlining peaches varieties, planting, growing, harvesting and post-harvesting practices for fresh fruit market
- Plant growth regulators - Serbian (1.08 MB) SEDP: Food
Plant growth regulators - use of plant growth regulators in apple production
- Predicting optimum apple harvest dates - Serbian (947.35 KB) SEDP: Food
Predicting optimum apple harvest date - purpose of the document is to help apple growers to determine when is the best time to harvest apples for CA storage.
- Product Management and Marketing Today (23 bytes) SEDP: ICT
Designed for a modern technology company, this course defines the role of the Product Manager; and the activities of the company and its product positioning. The course also addresses the importance of product management to the company success, with a special emphasis on leveraging the Internet.
- Progress Report Trail Development Vrnjacka Banja Area - 2006.02 (89 KB) SEDP: Tourism
Report from a two-day workshop on how to develop new Trails/Greenways in Vrnjačka Banja, Aleksandrovac, Trstenik area and field trips to the actual sites (Aleksandrovac, Mitrovo Polje, Trstenik) Purpose: Report from two day workshop
- Progress Report Trail Development Vrnjacka Banja Area - 2006.03 (107 KB) SEDP: Tourism
Two-day workshop on Finalization of proposal for new Trails/Greenways in Vrnjačka Banja, Aleksandrovac, Trstenik area, and field trips to the actual sites (Goč mountain, Aleksandrovac Purpose: Report from two day workshop
- Progress Report Trail Development Vrnjacka Banja Area - 2006.08 (64.5 KB) SEDP: Tourism
One-day workshop on Marketing of Ozone Trails/Greenways in Vrnjačka Banja, Alexandrovac, Trstenik area Purpose: Report from two day workshop
- Project Management Toolkit (8.67 MB) SEDP: Other
A tool developed by Booz Allen Hamilton for USAID about project management in transitional societies. It helps in planning, implementing, monitoring and reporting of the projects. It includes different topics and gives the practical examples for daily management use such as: strategic considerations, managing people, project identification, project preparation, implementation planning, project start-up, project execution, project sustainability, conclusions.
- Protection of intellectual property rights – Serbian (94.24 KB) SEDP: Design
Protection of intellectual property rights
- Raspberry guide - Serbian (1.53 MB) SEDP: Food
Fresh raspberry guide - outlining raspberry varieties, planting, growing, harvesting and post-harvesting practices for fresh fruit market
- Readiness for Export - Serbian (7.97 MB) SEDP: Food
Presentation of Remer Lane in Serbian on Serbian export promotion activities
- Recruitment_in_Serbia_version2010_ENG_final.pdf (4.64 MB) Sector: Workforce Development
(Published in Workforce Development)
- Red and Black Currant Production Guide for Fresh Markets - Serbian (470.25 KB) SEDP: Food
Fresh currants guide - outlining currant varieties, planting, growing, harvesting and post-harvesting practices for fresh fruit market
- Reintroducing Serbia and Belgrade to the World (23 bytes) SEDP: Tourism
How to reposition Serbia and Belgrade and sell these destinations to the world. National brand, value of branding, defining brand values. Purpose: To understand the importance of changing the image of Serbia and Belgrade.
- SCB Establishment Timeline (35 KB) SEDP: Tourism
The proposed timeline for establishing the Serbia Convention Bureau - March 2005.
- SCB Proposed Budget Revision nov 2005 (150 KB) SEDP: Tourism
A revised budget for the Serbia Convention Bureau based on a funding level of EURO 300,000 in year one - November 2005
- SCB Proposed Bylaws revised Nov 05 (37.5 KB) SEDP: Tourism
Proposed bylaws for the Serbia Convention Bureau - in English - November 2005
- SCB Proposed Bylaws serbian Nov 05 (61.5 KB) SEDP: Tourism
Proposed bylaws for the Serbia Convention Bureau - in Serbian - November 2005
- SEDP Workshops in Zlatibor and Vrnjacka Banja (40.5 KB) SEDP: Tourism
Customer Care workshops were held in Zlatibor and Vrnjacka banja for all the stakeholders, business owners and managers in the hospitality industry. Purpose: Report from a workshop
- SWOT analysis 2 (582 KB) SEDP: Tourism
Strengths, Weaknesses, Opportunites and Threats for Serbia as a convention destination.
- Sales Presentation Skills for Tour Operators (262 KB) SEDP: Tourism
Teaching tourism professionals effective presentation and selling techniques. Purpose: To teach industry professionals principles that can be used in all forms of presentation in tourism: fam trips, exhibitions, travel trade events, one to one negotiations.
- Sales Process Overview (412 KB) SEDP: ICT
Overview of the sales process - align your selling activities with your customer's buying activities, identify new opportunities, increase order amounts, sell more
- Self-promotion - Curriculum Development (60.28 KB) SEDP: Design
Introduces students to professional practice issues relating to a variety of vocational directions within the design, illustration, photography, multi-media and general creative industries.
- Self-promotion - Curriculum Development - Serbian (82.69 KB) SEDP: Design
Introduces students to professional practice issues relating to a variety of vocational directions within the design, illustration, photography, multi-media and general creative industries.
- Serbia Combined CVB Budgets Oct 06 (149 KB) SEDP: Tourism
A proposed budget breakout between the Serbian and the Belgrade bureaus - October 2006
- Serbia Gateway to Europe (1.13 MB) SEDP: Communications
Foreign investment publication produced for SIEPA.
- Serbia Plan Back Cover (41.59 KB) SEDP: Tourism
Back Cover - The Plan for the Establishment of the Serbia Convention Bureau - March 2005
- Serbia Plan Contents (23.84 KB) SEDP: Tourism
Table of Contents - The Plan for the Establishment of the Serbia Convention Bureau - March 2005
- Serbia Plan Cover (149.5 KB) SEDP: Tourism
Front Cover - The Plan for the Establishment of the Serbia Convention Bureau - March 2005
- Serbia Plan Final (660.46 KB) SEDP: Tourism
The Plan for the Establishment of the Serbia Convention Bureau - March 2005
- Serbia world press book 2006 (1.14 MB) SEDP: Communications
Tourism promotional brochure with world press quotes on Serbia as travel destination.
- Serbian Apparel, CPM 2007 (2.97 MB) SEDP: Communications
Promotional catalogue for the Moscow trade show CPM 2007, with 9 Serbian companies
- Sitting_Green_START_Jan_20_2009.doc (103 KB) Sector: Wood Processing and Furniture
(Published in Wood Processing and Furniture)
- Skills_Gap_Analysis_2008.pdf (751.24 KB) Sector: Workforce Development
(Published in Workforce Development)
- Skills_Gap_Analysis_2008_FINAL.pdf (751.22 KB) Sector: Information and Communication Technology (ICT)
(Published in Information and Communication Technology (ICT))
- Sourcing Guide for Garments Industry in Serbia (403 KB) SEDP: Apparel
This document addresses the basic process of researching and managing the sourcing of fabric. This is an area, which if not well controlled, can negatively impact quality and delivery. Purpose: For line managers who wish to improve their value chains, and the overall performance of the company.
- Sourcing Guide for Garments Industry in Serbia (403 KB) SEDP: Apparel
This document addresses the basic process of researching and managing the sourcing of fabric. This is an area, which if not well controlled, can negatively impact quality and delivery.
Purpose: For line managers who wish to improve their value chains, and the overall performance of the company. - Sourcing Guide for Garments Industry in Serbia - Serbian (750 KB) SEDP: Apparel
This document addresses the basic process of researching and managing the sourcing of fabric. This is an area, which if not well controlled, can negatively impact quality and delivery. Purpose: For line managers who wish to improve their value chains, and the overall performance of the company.
- Strategic Selling - presentation (1.01 MB) SEDP: Other
Strategic Selling & Selling At Trade Fairs - Power Point presentation
- Strawberry Production Guide for Fresh Markets - Serbian (542.39 KB) SEDP: Food
Fresh strawberry guide - outlining strawberry varieties, planting, growing, harvesting and post-harvesting practices for fresh fruit market
- Sweet cherries - Serbian (1.89 MB) SEDP: Food
Sweet cherry varieties/cherry cross-pollination chart - new sweet cherry varieties for fresh markets and sweet cherry cross pollination chart
- The ABC of Customer Service (26 KB) SEDP: Tourism
An easy way for hospitality industry staff to remember the essentials of customer care Purpose: Easy to use guide
- The Brand Gap (3.28 MB) SEDP: Design
A book by Marty Neumeier on how to bridge the distance between business strategy and design
- The Value of Design (183.22 KB) SEDP: Design
A document on the value of design, what design is, how to brief a designer, how to choose a designer
- Trade Show HandBook (1.98 MB) SEDP: Other
A handbook on trade show planning and execution. Intended for entities organizing and assisting delegations of Serbian companies in attending and getting results at trade shows.
- Trails & Greenways Version (289 KB) SEDP: Tourism
Definition of tourism trails and how to develop, manage and marketing them. Purpose: for hospitality industry to learn about new tourism product and how to improve destination offer.
- Training on self-promotion, by Pete Swanson (1.12 MB) SEDP: Design
Introduction and a review of the core training modules associated with the Self-Promotion program. Modules include Knowing and Understanding the Market, Basic Business/Office Communication Skills, Investigating Self-Promotion Techniques, and Knowing your product.
- Understanding and Using the Internet (2.86 MB) SEDP: Tourism
How to use Internet as a channel for information and booking by tourists from international markets. Purpose: for tourism professionals to learn to best use the Internet for their business
- Use of Food Additives (2.6 MB) SEDP: Food
Presentation by Dr. Lisa Mauer on food science technology and use of additives presentation
- Use of Food Additives - Organic Designations Shelf-Life (1.81 MB) SEDP: Food
Presentation by Dr. Lisa Maury on food science technology and use of additives presentation
- What is Marketing All About 1 (59.5 KB) SEDP: Tourism
Definition of marketing, marketing mix and marketing structure. Tips for creating marketing strategies, plans and materials as well as developing communications tactics. Purpose: For tourism industry managers to learn to use marketing tools.
- What is Marketing All About 2 (81.5 KB) SEDP: Tourism
Definition of marketing, marketing mix and marketing structure. Tips for creating marketing strategies, plans and materials as well as developing communications tactics. Purpose: For tourism industry managers to learn to use marketing tools.
- Wood Finishing Training (23 bytes) SEDP: Other
Wood finishing training conducted by the American Wood Finishing Institute (AWFI)
- Writing Effective Policy Papers - Serbian (1.06 MB) SEDP: Other
This is a guidebook on how to write effective policy paper that will serve as a basis for formulating public policies.
- Writing Effective Public Policy Papers (497.42 KB) SEDP: Other
This is a guidebook on how to write effective policy paper that will serve as a basis for formulating public policies.
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